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Triage

Triage is where incoming bugs and feature requests get a decision before they become planned work. Open Triage in the sidebar to see what is waiting for you.

Triage

Decide on an item

Open an item, read the report, and choose Accept, Decline, or Mark as duplicate, or assign a different reviewer when someone else should decide. Triage items explains what each decision does and what stays visible afterward.

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Comment on the item when you need more detail from the reporter before deciding. When you accept a feature request that belongs to planned work, link it to the right initiative.

Where triage items come from

  • Workspace items with the In Review status.
  • Bugs and feature requests from connected apps.
  • Reports from external services through the REST API.

Triage lists what you are asked to review, not what you are asked to build. Execution work stays on boards and in the backlog.

A short walkthrough of reviewing incoming bugs, feature requests, and ideas before they become planned work.

PreviousTaxonomyNextOngoing Work

Initiatives & Bugs

Create initiatives for planned work and bugs for defects or incidents, then shape them into briefs people and agents can build from.

Ongoing Work

Keep recurring streams visible without turning every cycle into a new project.

Taxonomy

Taxonomy connects initiatives, bugs, and activity to the goals, customers, products, and areas they affect.

MCP

Let AI assistants read and act on One Horizon work context through tools.

  • Decide on an item
  • Where triage items come from
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