Triage

Review before it lands on the roadmap

Bring bugs, feature requests, and ideas into one decision queue. Decide what moves forward before it reaches the roadmap.

One Horizon triage queue with a selected request and review actions

One inbox for every bug or idea

Review incoming bugs, feature requests, and ideas with their original context attached

Decisions, made clear

Accept, decline, mark as duplicate, assign, or route each item with the decision recorded

Ready for planning

Accepted requests become initiatives or bugs with the source, reviewer, and next step intact

From request to decision

Give every incoming request a clear answer before it competes for planning and delivery capacity.

The whole request, together

Read the original request, source context, comments, and ownership in one place before making the call.

Incoming bug report with urgency, type, owner, and source context

Noise stays out

Accept the work worth pursuing. Decline the rest and connect duplicates before they reach the roadmap.

Triage decision controls for accept, decline, duplicate, and route

Accepted work arrives ready

Writer Mode clarifies the problem, scope, constraints, and risk before the team plans or delegates the work.

Writer Mode turning a rough bug report into structured reproduction steps and expected behavior

Decide with the right people

Comments, replies, mentions, and reactions keep the discussion attached until the item has an owner and destination.

Team assignment menu for routing accepted work to the right owners

Built for product judgment

The people closest to the product, code, and customer get the context they need to decide.

Product leader reviewing priorities

Product managers

Compare each request with product direction and move the strongest ideas into planning

Engineering leader reviewing delivery with the team

Engineering leads

Confirm defects, set technical ownership, and keep duplicates out of the backlog

Account manager following up on customer requests

Customer teams

Send customer feedback into a clear decision process and follow the result

Start triaging free

Accept what belongs on the roadmap and decline what does not, with every decision attached.