Billing
Settings → Billing is the workspace home for the plan, seats, invoices, and cancellation. Ordinary members do not see it.
List prices and the feature comparison are on the pricing page.
Who can manage billing
Workspace owners and admins can open Billing. What they can change depends on whether the workspace is already on a billing account.
| Action | Who can do it |
|---|---|
| First upgrade from Free | Workspace owner or admin |
| Checkout, Manage plan, and cancel the subscription | Billing owner |
| End Growth for this workspace, when more than one workspace shares the plan | Workspace owner |
| Join another paid account they own | Unlinked workspace: owner or admin. Linked workspace: billing owner |
A billing owner is the person who created the paid account. Members who need a plan change should ask that owner.
Plans
| Plan | How you get it | Capacity |
|---|---|---|
| Free | Included | 2 seats and 250 active roadmap items |
| Growth | Self-service from Billing | Unlimited seats and roadmap items |
| Enterprise | Sales. Book a demo | Unlimited seats, with reporting, audit logs, and an SLA |
Growth is priced per unique person on the billing account, monthly or yearly. Yearly is the default in the upgrade dialog.
Upgrade to Growth
On Billing, choose Upgrade to Growth. Pick yearly or monthly, then continue to Checkout.
Checkout asks for a payment method. The first eligible Checkout starts a 14-day Growth trial. When the trial ends, the saved card is charged for the people already in linked workspaces. The workspace stays on Growth if that payment succeeds.
If you already pay for another workspace, the dialog can add this workspace to that account. People already on the account stay one seat. Anyone only in this workspace becomes a billed seat.
Checkout needs at least one member in the workspace. Leaving Checkout unfinished leaves the plan unchanged.
If Billing shows complimentary access, the workspace already has Growth features without a Stripe subscription. Upgrade to paid Growth starts Checkout.
Seats
Growth bills unique people across every workspace on the same billing account. Someone in two linked workspaces is one seat.
Sending an invite does not change the bill. The seat is added when that person joins. Role changes on someone who is already a member do not add a seat. Removing a member reduces unique seats.
Free member limits are per workspace. They do not share across workspaces the way Growth seats do.
Invoices and payment
Manage plan opens Stripe for the payment method, invoices, receipts, and company billing details.
If a charge fails, Growth stays available while payment is retried. Billing owners see a payment warning and can update the card from Manage plan. Other people in the workspace see who to ask.
Switch monthly and yearly in Manage plan after the subscription exists.
Leave Growth
The billing owner cancels the subscription from Cancel plan, which opens Stripe. Paid access continues until the current billing period ends.
If several workspaces share the plan, the workspace owner can End Growth for this workspace instead. That workspace returns to Free. The others stay on Growth, and unique seats drop. Cancel the whole plan ends Growth for every workspace on the account.
After a drop to Free
Existing members and active initiatives stay visible and usable.
New people cannot join, and new active initiatives cannot be created, once the workspace is at the Free cap. Sending an invite is still allowed. Reopening a completed initiative counts as a new active item. Day tasks and bugs do not count toward the cap. Changing an existing member's role is not blocked.
On Free, Billing shows member and roadmap meters. A count over the cap fills the bar red.
Enterprise
Enterprise is a sales contract, not Checkout. Book a demo, or choose Move to Enterprise from the plan menu on Billing.
Procurement and security review belong with Compliance. Seat invites still go through Members.