Support
We're here to help you get the most out of One Horizon. Here are the different ways you can get support and assistance.
Support Channels
- General inquiries - support@onehorizon.ai
- Legal - legal@onehorizon.ai
Self-Service Resources
- Guides - How to use specific features
- Best practices - Recommended workflows
- FAQ section - Common questions and answers
- Integration help - Setup and configuration guides
- Video tutorials - Visual learning resources
Getting Help
Before Contacting Support
- Check documentation - Search our comprehensive docs
- Review FAQ - Look for similar issues
- Search community - See if others have solved this
- Gather information - Prepare details about your issue
When Contacting Support
- Be specific - Describe your issue clearly
- Include context - Provide relevant background
- Attach screenshots - Visual evidence helps
- List steps taken - What you've already tried
Information to Provide
- Account details - Your workspace and user information
- Error messages - Exact error text and codes
- Steps to reproduce - How to recreate the issue
- Expected behavior - What you expected to happen